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Returns Policy

When you buy something from you will not be able to see it, touch it, feel it or try it. So of course you will be able to return any items (with the exception of hosiery) for a full refund or exchange.

Please ensure you download, print out and complete a Trutex Didcot returns form.

As we often have a high demand for items, we would like to have any returns back within 10 working days so that we can sell them to someone else.

We will process your return as soon as we receive the unwanted items and have checked that they are in their original condition, packaging and still have the labels attached.

Your refund will be processed within 3 working days of us receiving the items.

You will need to pay the postage to return your item to us, filling in a returns form and enclosing your receipt (or a photocopy will be OK).

Please return your item(s) to:

Website Returns
Trutex Didcot
14 Cockcroft Road
OX11 8LL

We suggest for your own protection you use a signed for delivery service as proof of postage is not proof of delivery.

You may also return the item(s) in person to our store:

Trutex Didcot, 14 Cockcroft Road, Didcot, Oxfordshire, OX11 8LL

If you would like to exchange your unwanted items for something else, please make a note of this on the returns form.

We may need to contact you to discuss your return so please also write down your phone number or email address for us. (We would only use your phone number to discuss your return and wouldn’t harass you with sales calls.)

If the item isn’t quite right and you would like some help finding something that is, please call one of our friendly team who work with our lovely customers in the real world all day and knows how the stock looks and fits.

Ring us on 01235 211011, Monday to Saturday 9.00 am to 4 pm

This does not affect your statutory rights.

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